Frequently Asked Questions
Final Pay
What is my official termination date?
Your termination date is outlined in the email you received from HR/your manager. You will be paid through your termination date, and your benefits will continue through the end of the month of termination.
When will I receive my final paycheck?
Your final paycheck will be sent via direct deposit to the account you have set up in Workday on the next regularly scheduled payroll date following your termination date, or sooner if otherwise required by applicable law.
Severance
How is my severance payment calculated?
Once you receive your separation agreement on your termination date, please refer to Appendix A for information regarding the calculation of your severance pay. If you have any questions about your severance calculations, please email transitionsupport@redfin.com.
All severance payments are conditioned on accepting the terms of a Separation Agreement and General Release.
When and how will I get my Separation Agreement?
HR will send a DocuSign of your Separation Agreement to your personal email address of record in Workday on your termination date. Once you receive your Separation Agreement, you’ll be given forty-five (45) calendar days from your date of termination to carefully review the Agreement before signing, if you choose. In order to receive this document, please make sure your personal email address in Workday is up to date.
When will I receive my severance payment?
Your severance payment (a separate payment from your final paycheck), less any applicable taxes and/or payroll deductions, will be paid within 30 days following the expiration of the revocation period in your Separation Agreement. No 401(k) deductions will be taken from severance payments. All severance payments are conditioned on accepting the terms of a Separation Agreement. Your severance payment will be provided via direct deposit or by check sent to your home address. Please verify that the address we have on file is accurate.
What happens if I don’t sign my Separation Agreement?
You have 45 days from your last day of employment to consider whether to sign the agreement. The severance offer will expire at the end of those 45 days. Please note that the severance payment is separate from your final paycheck.
Can I still access my pay statements and W2s through Workday?
After separating employment, you will still be able to access your pay statements and W2s via a new Workday login and password. You’ll receive a departure email that will contain your new username and password to log in after your final day of employment, which is outlined in the email you received from HR. Please be sure to update your personal email address prior to the close of business on your last day worked (as outlined in the email you received from HR/your manager) in order to receive this information.
Will my severance payment be taxed at a higher rate?
Your severance payment will be taxed as supplemental income. The federal tax withholding rate for supplemental income is 22%. Severance pay is subject to federal, state and local payroll taxes.
Will my severance payment be paid out in multiple installments?
No. Your severance payment is paid as a one-time lump sum payment, according to the terms of your signed Separation Agreement.
Stock and Other Compensation
I’m enrolled in the Employee Stock Purchase Program (ESPP); what happens to my payroll elections?
If you participated in an ESPP offering period that has ended, then the shares you purchased will remain in your E*Trade account for you to hold or sell as you choose.
Any excess contributions remaining from an ESPP purchase (typically December 31 and June 30), will be refunded to you on the next available paycheck (typically the first paycheck in January and July). If you are participating in an ESPP offering period that hasn’t ended at the time of your departure, your contributions will be fully refunded to you on your last paycheck.
Can I transfer my ESPP shares to another brokerage account?
Yes, If you have held the shares for more than 18 months. You will be responsible for reporting the qualifying or disqualifying disposition, whenever you sell the shares.
What happens to my RSUs when I leave?
Awarded equity is managed through your E*Trade by Morgan Stanley account. After your departure, you will still have access to your account to manage any vested equity. Additional questions should be directed to stock@redfin.com.
Vested options
If you have unexercised stock options, you will have three (3) months after your last day of employment to exercise them. If you do not exercise your stock options within the three-month window, the options will be forfeited. You can exercise your stock options through your E*Trade account. Please keep in mind that you can’t exercise underwater options (exercise price is greater than what Redfin’s stock price is currently valued at), so plan accordingly.
Vested RSUs
Shares resulting from vested RSUs will remain in your E*Trade account for you to hold or sell as you choose.
Unvested RSUs
If your termination date is on or before February 20, May 20, August 20 or November 20, you will receive the underlying shares for this vest. Any RSUs that have not vested will be forfeited upon your termination.
I am commission-eligible. What will happen to my Rent. sales commissions including draws?
Please refer to your Sales Commission Plan Acknowledgement for details regarding payout upon termination. Any commissions earned during your final calendar month of employment will be paid in accordance with the commission payout schedule.
Will I receive my 2024 and 2025 Rent. Bonus?
The 2024 Rent. Bonus will be included in your final paycheck and the 2025 Rent. bonus prorated amount is included in the severance calculation for bonus-eligible employees.
Employee Benefits
The following benefits information is provided as a general guide. When differences between this guide and the plan document occur, the terms of the Plan Document will take precedent.
I’m a salaried employee. What will happen to my Flexible Vacation and Sick Time?
There will be no vacation payout under the Flexible Vacation policy as Flexible Vacation hours are not accrued.
Unused sick time is not paid out upon separation of employment, unless required by law. For questions related to final paycheck(s), email Payroll@redfin.com.
I’m an hourly employee. What will happen to my Hourly Accrued Vacation? Sick Time? Flex Time?
Any accrued and unused Vacation Time will be paid out to you, in your final paycheck. Any accrued and unused Sick Time and Flex Time is not paid out upon separation of employment, unless required by law. For questions related to final paycheck(s) and/or Vacation/Sick/Flex time calculations, email Payroll@redfin.com.
Will my grandfathered Sick Leave balance be paid out?
There will be no payout of the Rent. legacy Sick Leave hours.
When do my medical/dental/vision benefits end?
If you (and any enrolled qualified dependents) are enrolled in medical, dental, and/or vision coverage under the Rent. and Redfin plans, coverage ends on the last day of the month in which your employment terminates. You will be responsible for the employee portion of your coverage for the entire month, which will be deducted from your last paycheck.
To continue medical, dental, and/or vision coverage, you will need to elect COBRA coverage.
What is COBRA?
COBRA is a federal law that requires group health plans to provide continuing coverage to participants and qualified beneficiaries for a specified period of time in the event they lose coverage.
How do I continue my benefits under COBRA?
In approximately two weeks from your last day of active benefits coverage, you will receive a COBRA packet at your address of record in Workday from Wex with instructions on how to elect COBRA. If you are enrolled in medical, dental, and/or vision insurance at the time of your separation and you want to continue that coverage, you may elect to continue any of those plans for yourself and any of your qualified dependents through COBRA.
You will have 60 days from your benefits coverage end date to elect COBRA. When COBRA benefits are elected, they are retroactively applied to start on the date at which your benefits terminated, so you will not experience a gap in coverage. Your COBRA offering will be your 2025 elections.
Please be advised that under Health Care Reform and local legislation, some states may require you to have medical coverage and by electing COBRA you are meeting that requirement. However, it is recommended that if you need medical insurance you should research your options through your state’s exchange prior to making a decision on coverage to ensure that you do not miss out on the enrollment period through the exchange.
COBRA premiums are included in your lump sum severance payment, as outlined on Appendix A to your agreement. The COBRA rate is based on your actual benefit elections. If you want to extend your benefits coverage through COBRA, it is your responsibility to sign up and elect COBRA.
What will happen to my Health Savings Account (HSA)?
Since your HSA is your personally owned bank account for health care expenses, your account will remain intact. Your final Redfin paycheck will include your final payroll deductions and deposits into your HSA. Any questions regarding your HSA need to be directed to Optum Bank at 1-866-234-8913.
What happens to my Flexible Spending Accounts (FSA)?
If you are enrolled in a healthcare and/or dependent care flexible spending account(s), you will have 90 days from the date of your termination to access your funds through the website WEX Benefits Login | WEX Customer Login | WEX Inc. All expenses submitted at that time must be incurred prior to your termination date. If you need to contact Wex’s customer service department for questions, their number is (866) 451-3399.
What will happen to my Rent. 401(k)?
Your 401(k) balance (if applicable) can remain in your Rent. Plan until you are ready to roll it over or cash it out unless your balance is less than $1,000. A record keeping fee will be deducted from your account balance at the end of each quarterly billing cycle when you have a balance remaining in the Plan.
If you have a loan balance in the Plan when you terminate, you must repay the loan in full by the end of 90 days. Otherwise, your 401(k) loan will default and become a taxable event. If you request a distribution of your account balance before paying off your loan, the loan will automatically default. For more information including questions on making payments or roll over, contact Fidelity directly at 800-835-5097.
What will happen to my Redfin 401k?
You can still access your account online via Transamerica. Within a month of your last day, Transamerica will mail you a distribution kit with complete instructions regarding your 401(k) account options to include details around rollovers, distributions, etc. A Tax Advisory document will also be included that explains the taxation of your funds. Information regarding any outstanding loan options will also be included in the distribution kit. Visit https://transamerica.com/portal/ or call (800) 401-8726. Your 401(k) contributions and employer match continue through your last paycheck.
What happens to my Group Term Life/AD&D/Short & Long-Term Disability?
Any company-provided life insurance, AD&D, or short/long-term disability benefits through Unum will end on your last day of employment. To receive further information about maintaining coverage on an individual life insurance policy, contact Unum directly at (866) 779-1054. Applications to continue these benefits must be started within 30 days of your last day worked.
Employee Assistance Program
The EAP is a confidential resource that you can use to find support during difficult times. You can access the Carelon Behavior Health program by phone or online 24 hours a day, 7 days a week. You are eligible for up to 3 months following the end of your employment.
Click on “find a provider”
Enter “Health Trust Group” for the company name
Call (877) 890-0273
How do I access or transfer my 1Password Family Account?
Rent. will never have access to your family account. The family account is managed by 1Password directly. Contact 1Password support for family accounts: https://support.1password.com/contact/
IT Equipment and System Access
How long will I have access to Rent. and Redfin systems?
You will no longer have access to Rent. and Redfin systems starting at 5:00 PM Eastern Time on your last working day.
What equipment am I required to return and how do I return it?
We will send equipment return instructions to your personal email address close to your last working day.
Job Support
What kind of reference does Rent. and Redfin provide to potential future employers?
Rent. and Redfin do not provide references; however, we will provide verification of your employment upon request.
Who do I send prospective employers to for verification of employment?
All verifications for employment should be directed to The Work Number, the national service provider Rent. partners with for employment verification. Requested information is printed directly from their website at www.theworknumber.com or voiced and/or faxed to verifiers who access the system through a toll-free number at 1-800-367-5690.
To utilize The Work Number website for employment verification purposes, you will need the Redfin Company Code (27165), your employee ID number (social security number without the dashes) and your PIN (6 digit birthday in the format of MM-DD-YY).
Can I apply for another job at Redfin (now or in the future)?
Yes, you can check redfin.com/careers to see available job openings moving forward and set up custom job alerts to be notified of future openings through your external Workday candidate profile.
Would I have to interview again when a position becomes available?
You would need to apply for the position on redfin.com/careers, but the type of interview depends on the situation and length of time that has passed. This may involve the full interview process or a portion of the process, which allows us to revisit the role, scope, expectations, and discuss any changes that may have occurred on both sides. Your recruiter will be able to outline these expectations at the time.
Will job search assistance services be offered to me?
For more robust job support, employees will also be provided outplacement services with SparkEffect, which includes access to online resources and personal consultation at Redfin’s cost. attached with your separation agreement sent via DocuSign and a consultant from SparkEffect will be reaching out to you via your personal email for with more details of the service. You can also contact them at support@sparkeffect.com or 877-755-5504. SparkEffect services includes activities and resources to produce a high-impact resume, a personal assessment of strengths/interests, interviewing and job offer negotiation resources, and strategies for addressing key interview questions, and interview preparation.
Is my non-compete still valid?
Generally employees in below Director roles do not have a non-compete obligation. For any employees with non-compete obligations, the Company will waive the non-compete. This waiver will be set forth in your Separation Agreement, which you will receive on your termination date.
In addition, should a future employer request written documentation of this non-compete waiver, you can reach out to legal@redfin.com.
Unemployment
Will I be able to file for unemployment?
We’re not going to contest unemployment and will classify separations as involuntary, which means employees should be eligible for unemployment. Employees whose positions were eliminated will generally be eligible for unemployment benefits, depending on the requirements of their state’s unemployment insurance program. In some states, severance may impact an employee’s eligibility for unemployment, while other states don’t consider severance pay when determining unemployment eligibility. Please note that state agencies, not Rent. or Redfin, make the ultimate decision of whether an employee is eligible for unemployment. Qualifications for unemployment insurance vary by state, province or county, and only you can apply for unemployment insurance benefits. You may use your Separation Agreement or separation email as proof that you have been separated. You can print the document or email to use with your state unemployment insurance application.
Directory: State Specific Unemployment Benefits
Which date do I use for my last day of employment when I file unemployment?
Please use the termination date outlined in your HR email.
What if I get denied unemployment?
If your unemployment claim is denied, you can review your state’s process on appealing a denial of unemployment benefits. Please note that state agencies, not Rent. or Redfin, make the ultimate decision of whether an employee is eligible for unemployment.
Contact Information
Whom should I reach out to for additional questions?
- Transitionsupport@redfin.com (We have a dedicated email address to provide any HR-related support/questions from our employees.)
- https://redfinassistance.zendesk.com/hc/en-us will also be available with FAQs and resources that are accessible to employees.
Who should I reach out to regarding questions related to benefits, 401(K), etc.?
See table below.
Supplemental FAQs for Phase 2-4 Departing Employees
What if I don’t want to stay through my termination date? Do I still get my severance?
No, severance eligibility is contingent upon staying an active and good-standing employee until the termination date outlined in your HR email or directly communicated to you by your manager/HR. A separation agreement will be provided to you upon separation of employment, and you will have 45 days to consider whether to accept it.
What happens if I find a new job within Redfin? Do I still get my severance?
If you find a new role with Redfin before your separation, you will not be eligible for severance benefits as you will not be separated from Redfin or other Redfin subsidiaries.
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